QUALITY POLICY

Customer satisfaction is a primary objective for Our Company. The Management as well as all

the employees are dedicated to the realization of the Quality in all undertakings of ETTS.

The principles guiding our journey of delivering quality are:

• Continuous fulfillment of customer requirements and specifications for all work

• Customer oriented delivery period for all installations at the required quality level

• Employing highly motivated, well trained and flexible staff

• Economical and quality products in cooperation with our suppliers

• Winning of new projects and continuous improvement in existing projects

• Applying all available resources for improvement and further development across the

Organization

• Promoting process approach and risk based thinking

• Maintaining relationships with interested parties to improve service

• Adherence to ISO 9001:2015 Quality Management System (QMS) Requirements and all

other applicable regulatory and statutory requirements

• Bringing continual improvement in our Quality Management System

These quality guidelines are the basis for strategic decisions as well as for everyday work of our

employees, and are translated into concrete and measurable quality objectives.

Supporting the necessary quality awareness and encouraging feedback are permanent executive

duties, as we believe that only motivated and well-trained employees can work with the right

sense of responsibility and purpose.

All employees are individually responsible for the quality of their work. Accordingly, all ETTS

employees are committed to carry out and to respect the principles of this quality policy